Last Updated: 27 March 2026

Privacy Policy

Ignite Recovery (ABN 57807670683) 9 Hemdon Street, Gatton QLD Email: info@igniterecovery.com.au

Ignite Recovery is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website or providing your personal information to us, you consent to the practices described in this policy.

1. What Personal Information Do We Collect?

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, and postal address.
• Order and payment information: Order details, billing address, shipping address, and payment information (processed securely by our payment providers — we do not store full credit card details).
• Account information: Username, password (if you create an account), and purchase history.
• Website usage data: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies.
• Communications: Any information you provide when contacting us (e.g., support inquiries, warranty claims, or feedback).
• Other: Any additional information you voluntarily provide to us.

We do not intentionally collect sensitive information (such as health information) unless it is necessary and you have provided it for a specific purpose.

2. How Do We Collect Your Personal Information?

We collect personal information:

• Directly from you — when you place an order, create an account, contact us, subscribe to our newsletter, or fill out forms.
• Automatically — through cookies, analytics tools (e.g., Google Analytics), and server logs when you use our website.
• From third parties — such as payment processors, shipping carriers, or marketing platforms, where permitted by law.

3. Why Do We Collect and Use Your Personal Information?

We collect and use your personal information for the following purposes:

• To process and fulfil your orders, including shipping and delivery.
• To provide customer service and respond to your inquiries (including warranty and defect claims).
• To manage your account and maintain our business relationship with you.
• To send you important transactional communications (order confirmations, shipping updates).
• To improve our website, products, and services.
• For marketing and promotional purposes (with your consent or where permitted by law — you can unsubscribe at any time).
• To prevent fraud, comply with legal obligations, and enforce our Terms of Service.
• For any other purpose you have consented to or that is permitted or required by law.

4. Disclosure of Your Personal Information

We may disclose your personal information to:

• Third-party service providers who help us operate our business (e.g., Shopify for website hosting, payment gateways, shipping carriers, email service providers, and analytics providers).
• Professional advisers (e.g., lawyers or accountants) where necessary.
• Government or regulatory bodies where required by law.

We do not sell your personal information to third parties.

Some of our service providers may be located overseas (for example, in the United States or other countries where Shopify and similar platforms operate). Before disclosing information overseas, we take reasonable steps to ensure the recipient protects your personal information in accordance with Australian privacy standards.

5. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure servers and encryption for data transmission.
• Access controls and staff training.
• Secure payment processing (we do not store full credit card details).

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings. For more details, see our separate Cookie Policy (if applicable) or contact us.

7. Access and Correction

You may request access to the personal information we hold about you or ask us to correct any inaccuracies. To make such a request, please contact us at info@igniterecovery.com.au.

We will respond to your request within a reasonable time and may ask you to verify your identity.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at info@igniterecovery.com.au with details of your complaint.

We will investigate and respond to you as soon as possible. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website: www.oaic.gov.au.

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When it is no longer needed, we will securely delete or de-identify it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new “Last Updated” date. We encourage you to review this page periodically.

Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

Email: info@igniterecovery.com.au Postal Address: 9 Hemdon Street, Gatton QLD